All the prices on the website are inclusive of UK VAT, postage and packing. The price you see is the price you pay.
Delivery
If your item is not in stock, we will inform you by email and send the item when it comes into stock. You can cancel if you would rather not wait. Delivery is usually within 7 working days.
Security
You will not be asked for any credit card details on our site. You will be transferred to the Protx secure website to enter your card and address details. Protx is one of the largest credit card processing companies in the world. If you do not feel happy entering your credit card number over the internet, please do give us a call on 01263 712132 and we will process your order over the phone.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you Lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:
Your Name, Address, Telephone Number, E-Mail Address, Credit/Debit Card Details
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.
We use your email address to send acknowledgement of orders, Your email address is confidential to us and will not be passed to third parties, unless ordered otherwise by an official body. We do not send unsolicited email except, from time to time, to inform you of any special offers on our web site.
Complaints Procedure
All goods are supplied SALE or RETURN. If you are not entirely satisfied with goods supplied we will immediately refund your money in full upon receipt of the goods returned in saleable condition. Wherever possible, alternative goods will be offered to replace unsatisfactory or faulty goods. Incorrect deliveries will be rectified (stock allowing) immediately and dispatched the same day.
All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and satisfactorily manner should be notified by Post within 7 working days of receipt of goods to:
Siddalls of Norfolk, Market Place, Holt, Norfolk, NR25 6BE
You can also contacts us by email: enquiries@shoesbypost.co.uk by phone on 01263 712132
All complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint being registered. All disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered.
This does not affect your statutory rights.
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